Refund policy
Returns & Refunds Policy
Change-of-mind returns
Our products are made to order after a customer places an order.
Except as provided under the European customers — 14-day return and withdrawal period below, or where applicable consumer law requires otherwise, we do not accept returns or exchanges simply because you changed your mind, ordered the wrong size or colour, or no longer want the item.
This does not affect any statutory consumer rights that may apply in your country or state.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you receive the wrong product, contact us as soon as possible at beardaddyco@gmail.com.
For the fastest resolution, please contact us within 30 days of delivery and include your order number and clear photographs showing the issue.
Depending on the circumstances, we may provide a replacement, refund or another appropriate solution.
You generally do not need to return a damaged or defective item unless we specifically ask you to do so. If a return is required because the product is defective or incorrect, we will cover the reasonable return cost.
The 30-day reporting request does not limit any statutory rights or legal guarantees that may apply.
United States customers
For purchases delivered in the United States, we do not offer voluntary change-of-mind returns or exchanges unless stated otherwise.
There is no general federal 14-day cooling-off right for ordinary online purchases in the United States. The FTC's federal Cooling-Off Rule applies to certain sales made at a consumer's home or certain temporary locations, rather than ordinary internet purchases.
Our return and refund policy is therefore the policy described on this page, subject to any additional rights provided by applicable federal or state law.
European customers — 14-day return and withdrawal period
Customers in our Europe market may request a return within 14 calendar days after receiving the goods, without giving a reason.
For consumers in the European Union, this reflects the statutory EU right of withdrawal. For customers in other European destinations covered by our Europe market, we voluntarily provide the same 14-day return period, unless applicable local law provides greater rights.
To exercise this right, you must notify us within the 14-day period that you wish to withdraw from or return your purchase.
After notifying us, you must return the goods without undue delay and no later than 14 days after notifying us.
You are responsible for the direct cost of returning goods under the change-of-mind return or withdrawal right unless we agree otherwise.
You may inspect the product as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the product.
Where the statutory EU right of withdrawal applies, we will refund the price paid and the cost of the least expensive standard delivery option offered for the order. Any additional amount paid for an upgraded or express delivery method is not refundable.
Where the statutory EU right of withdrawal applies, we will reimburse you without undue delay and no later than 14 days after you inform us of your decision to withdraw. We may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back.
To request a cancellation before fulfillment or a return after delivery, sign in to your customer account and select the relevant order. You may also contact us at beardaddyco@gmail.com.
Personalized and custom products
The EU statutory right of withdrawal may not apply to products made specifically to your individual specifications or clearly personalized.
A standard BearDaddy & Co product that is simply produced after an order is placed is not automatically treated as personalized for this purpose.
Exchanges
We do not operate a general exchange service.
If a permitted return is accepted and you would like another size, colour or product, you can place a separate new order.
For defective or incorrect items, please contact us first, as we may be able to arrange a replacement without requiring a return.
Sale items
Sale and discounted items are subject to the same return rights described in this policy.
This means European customers remain eligible for the applicable 14-day return period, and any mandatory statutory consumer rights continue to apply regardless of whether an item was purchased at full price or on sale.
For United States customers, sale or discounted items do not qualify for voluntary change-of-mind returns unless stated otherwise.
Refunds
We will notify you when a refund has been approved or processed.
Approved refunds are issued to the original payment method. Once processed, your bank or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since we processed your refund and the funds have not appeared in your account, contact us at beardaddyco@gmail.com.
Contact
For any return, refund or order issue:
Please do not send products back without first contacting us or submitting a return request through your customer account and receiving return instructions.